In the lab department of Denver Health Medical Center is a conference room so covered in sticky notes that they could probably hold up the wall, should it come to that.
The colorful rows of scribbled-on squares represent system glitches or flow problems or things that just don't work right. Each also represents a chance to improve.
The notes are the product of a deployment of teams of employees, who fanned out across Denver Health, accosting anyone and everyone who works in the lab or whose work crosses paths with the lab. They asked:
"What are the things that keep you from working efficiently?" And "Are there things you see happening to patients that shouldn't?"