Excerpt from The Consumerist: (click for entire article)
Spirit Airlines once again proves that it was only pulling our legs when it called itself the "most consumer-friendly airline." This time, the fee-happy carrier isn't just telling a dying passenger he has to suck up the cost of his $197 ticket, but are somehow equating being near death as a form of rule-breaking.
Fox 13 in Tampa reports on a Spirit customer who has spent the last couple years battling esophageal cancer and who had planned to fly to New Jersey to visit his daughter when she undergoes surgery. Unfortunately, after a recent CT scan, the man's doctor told him he had only a short time to live and that he should not be flying anywhere.
Of course, when he went to see if he could get a refund on his $197 ticket, Spirit flat-out refused, as that is company policy.
He was offered a credit, but since he probably won't ever be flying again and he can't transfer that credit to anyone else to use, what's the point?