Excerpt from The Consumerist: (click for entire article)
Yesterday we brought you the story of a Georgia man who said he was wrongly kicked out of a Popeyes restaurant because of his service dog. And while the restaurant chain is sticking by its side of the story, it has released an official apology to the customer.
"After reviewing all of the facts, I think we could have handled the situation better," a Popeyes rep tells the Atlanta Journal Constitution. "In an effort to avoid further conflict, the manager attempted to defuse the situation by asking the guest with the service dog to leave. In doing so, we regretfully offended him."
The restaurant had alleged that the reason the man was asked to leave — and the reason the police were called — was that the customer had gotten into a verbal altercation with other customers whose children were frightened by the dog. The customer has denied this, saying no such argument took place.