Excerpt from: thestar.com (click for full article)
The Toronto restaurant that told a hearing impaired man to leave his service dog outside broke more than the Ontario Human Rights Act.
It appears that Spring Rolls contravened a 2008 provision of the Accessibility for Ontarians With Disabilities Act which requires businesses to implement customer accessibility policies, including staff training and customer complaints procedures to ensure people don’t face this kind of discrimination, said disability rights lawyer David Lepofsky.
Businesses with more than 20 employees were required to report their policies to the government by Dec. 31, 2012.
“More than five years after the Ontario government enacted the Customer Service Accessibility Standard under the disabilities act, why are we hearing about alleged incidents like this?” said Lepofsky, chair of the Accessibility for Ontarians with Disabilities Act Alliance, a community coalition working to ensure the act is enforced.
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