Dear Partners,
While person-centered care is always a top priority for health systems, now more than ever it is essential that systems stay connected to the people they serve. To help guide that process, the Center and the Health Care Transformation Task Force (HCTTF) have developed a new web-based change package to serve as a guide for health systems working to develop meaningful person-centered engagement structures at the organizational level.
The online tool, Organizational-Level Consumer Engagement: A Guide to Implementing and Sustaining Successful Strategies, provides a blueprint for implementing organization-level consumer engagement strategies. This is part of an ongoing, collaborative project between the Center and the HCTTF funded by the Robert Wood Johnson Foundation.
The guide follows a previously released case study report, Organizational-Level Consumer Engagement: What It Takes, which studied the engagement strategies at three large health systems – HRHCare, Trinity Health and Children’s Mercy Kansas City.
We hope you find this information helpful in your work to create a health system that is centered on the people it serves. As always, if you have any comments or questions, please feel free to email us or reach out on Twitter.
Sincerely,
Ann Hwang, MD
Director, Center for Consumer Engagement in Health Innovation
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